SCHICC — Privacy Policy
Last updated: April 2026
SCHICC ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights in relation to it. By using www.schicc.com you agree to the terms of this policy.
WHAT INFORMATION WE COLLECT
We collect information you provide directly to us, including:
- Name, email address, phone number, and delivery address when you place an order or create an account
- Payment information (processed securely by our payment provider; we do not store full card details)
- Communications you send us, including enquiries and support requests
- Email address if you subscribe to our newsletter or Scent Refill Plan
We also collect information automatically when you use our website, including:
- IP address, browser type, and device information
- Pages visited, time spent on the site, and referring URLs
- Cookie data (see our Cookie section below)
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil your orders and send order confirmations and tracking updates
- Manage your account and subscriptions
- Respond to your enquiries and provide customer support
- Send you marketing communications where you have opted in
- Improve our website and customer experience
- Comply with legal obligations
WHO WE SHARE YOUR DATA WITH
We do not sell your personal data to third parties. We may share your data with:
- Delivery and logistics partners to fulfil your orders
- Payment processors to handle transactions securely
- Email and marketing platforms to send communications you have consented to
- IT and analytics providers who help us operate our website
All third parties are required to handle your data in compliance with applicable data protection law.
If you have subscribed to our newsletter or opted in at checkout, we will send you updates about new products, scents, and offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at info@schicc.com.
Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the site.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements. Order data is typically retained for 7 years in line with UK tax law.
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict how we process your data
- Request a copy of your data in a portable format
- Withdraw consent to marketing at any time
To exercise any of these rights, contact us at info@schicc.com.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All transactions on our website are encrypted using SSL technology.
We may update this policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
If you have any questions about this policy or how we handle your data, contact us at:
Website: www.schicc.com/pages/contact
Support hours: Monday to Friday, 9am to 5pm
